Return & Refund Policy

Last updated: August 27, 2026

Holistiq IQ has a 30-day return policy. You have 30 days after receiving your order to request a return.

Return eligibility

To qualify for a return, your item must be:

• Unopened and unused

• In its original packaging

• In resalable condition

• Returned with all safety seals and tamper-evident seals intact

• Accompanied by a receipt or other proof of purchase

Because we sell dietary supplements, powders, and other ingestible wellness products, we cannot accept returns of products that have been opened, used, or whose safety seal has been removed, except when the product arrived damaged, defective, or incorrect.

Starting a return

To request a return, contact us at holistiqiq2025@outlook.com. Please include your order number, the item you wish to return, and the reason for the return.

Approved returns must be sent to:

Holistiq IQ LLC
9100 Wilshire Blvd., East Tower
Suite 333, PMB 1050
Beverly Hills, CA 90212
United States

If your return is accepted, we will provide return instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. If we provide a prepaid label for another type of return, its cost may be deducted from your refund. Original shipping charges are nonrefundable unless required by law or the return resulted from our error.

For return questions, contact holistiqiq2025@outlook.com.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within seven calendar days of delivery if an item arrives damaged, if an item is missing, or if you receive the wrong product so we can evaluate the issue and make it right.

If you discover a product defect after the seven-day period, contact us as soon as reasonably possible. This reporting period does not limit any rights you may have under applicable law.

Please include your order number and clear photographs of the product, packaging, shipping label, and damage when contacting us. Do not discard the product or packaging until we have reviewed your request.

When the issue is confirmed, we may provide a replacement or refund and cover reasonable return shipping costs.

Nonreturnable items

We cannot accept returns of:

• Opened or used dietary supplements, powders, or other ingestible products

• Products with a removed or broken safety seal

• Perishable goods

• Personalized or custom products

• Personal-care or hygiene products that have been opened

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Items clearly marked “final sale”

Discounted products remain eligible for return unless they were clearly identified as final sale when purchased.

Please contact us if you have questions about whether your specific item is eligible for return.

Exchanges

The fastest way to receive a different product is to return the original item. Once the return is accepted, place a separate order for the replacement product.

If you received a damaged, defective, or incorrect item, contact us before placing another order.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may have the right to withdraw from your purchase within 14 days after delivery without providing a reason.

You must notify us at holistiqiq2025@outlook.com within the 14-day period. After notifying us, you must return the eligible merchandise within 14 days.

Products must be unopened, unused, in their original packaging, and returned with all safety and tamper-evident seals intact. The cooling-off right may not apply to perishable products or sealed products that cannot be returned for health-protection or hygiene reasons after their seal has been removed.

Unless the product is defective or we agree otherwise, you are responsible for the direct cost of returning it. When required by law, we will reimburse the eligible purchase price and the cost of our least-expensive standard delivery method. Additional costs for expedited or premium shipping are not refundable.

We may withhold reimbursement until we receive the returned merchandise or receive acceptable evidence that it has been shipped back. Nothing in this policy limits any mandatory consumer rights provided by applicable law.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method, generally within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact holistiqiq2025@outlook.com.